Fair use and operating policy
Version 1.1 · effective October 30, 2026
This is an English translation provided for convenience. If there is any discrepancy, the Spanish version prevails.
SixSuite is a platform shared by many businesses. These rules make sure your service and everyone else’s work well. They are part of the Terms of service.
1. What is unlimited
The contacts and conversations you receive have no limit and no extra charges. If your usage is far above normal for your plan, we’ll reach out to review the right plan with you. We never charge overages without your approval.
2. Your plan’s limits
Each plan has limits on team members, lines, AI agents, locations, file storage, synced products and growth automations. Yours are in your contract or plan sheet and in the App.
- We notify you when you reach 80% of a limit.
- When you reach a limit, nothing you already have is deleted or switched off; you just can’t add more until you expand your plan.
3. Automatic safeguards
To protect everyone, the platform may do the following, only while the problem lasts:
- Pause bulk WhatsApp sends (campaigns, carts, win-back messages) if Meta rates your number red. Your chats with customers and your order and appointment notifications keep working. They resume when quality improves.
- Share processing turns for catalog syncs, ad audiences and emails, so no account slows down the others. Receipts and notifications always go out before marketing.
- Set a daily cap on voice notes transcribed by the agent. Once it’s reached, the agent asks the person to type. The cap is shown in the App.
- Pause email campaigns if complaints or bounces rise, or if your domain is no longer verified.
We let you know as soon as it happens, with the reason and what to do. These measures are not a breach by SixSuite.
4. Bulk sends and email
- WhatsApp messages are charged by Meta at its rates and you pay them directly.
- Email campaigns are sent only from your own verified domain and your own sending account.
- Ad audiences are uploaded to your own Meta and Google accounts.
- Only to people who gave permission. Purchased lists are not allowed.
5. History and files
- Conversation text is kept forever, on every plan.
- Attachments (photos, voice notes, documents) are kept for the period your plan specifies.
- Before archiving attachments we notify you 30, 7 and 1 day ahead, with a button to download exactly what’s about to go. You can download everything at any time.
- Archived items stay in your account for 30 more days; after that they no longer appear in your dashboard. Nothing is archived if we couldn’t notify you.
- So that we can respond to a claim, an authority or a legal issue, Six AI Studio keeps an encrypted copy of those files for 12 more months. Nobody on the team opens it in day-to-day work: it is only used if an authority requests it, if you (the business) or the person who owns that data request it, or to defend ourselves in a claim. After 12 months it is permanently deleted, automatically.
6. How this policy changes
It follows the same rules as section 14 of the Terms of service: technical and security improvements and requirements from the law or from providers apply immediately; other changes are announced 30 days in advance; what your plan includes is not reduced mid-contract, and if a change significantly affects you, you can cancel without penalty within 30 days of the notice.
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